Refund policy

You are welcome to modify or cancel your order at no additional cost within a 24-hour window from the time of purchase.

Please be aware that our product offerings are highly customized, encompassing a wide range of sizes and artwork variations. Consequently, we do not maintain a pre-existing inventory. Each item is crafted on a made-to-order basis once we receive your purchase request.

We stand behind the quality of our products and in the event that you are dissatisfied with your order, you are entitled to initiate a return within 14 business days from the date of delivery by emailing us at hello@designity.art. Upon your return request being received, we will provide you with the return address. It's important to note that we do not supply prepaid shipping labels or packaging materials for the return of products to our facility. Our return center is located in the United States, and all domestic and international returns or exchanges (outside the United States) must be directed to our U.S.-based returns facility.

Upon receiving the return instructions, you have an additional 7 business days from the date of approval to ship the artwork back to us in order to receive a refund or store credit. Items should be returned in their original condition and packaging in which they were delivered. Items displaying damage from use will not be accepted, nor will items arriving in a damaged state due to improper packaging.